“Realtime data on delivery quality and customer satisfaction is instrumental in taking the right decision.”
Hristo Yankov
E-commerce Manager, Tmarket
Drive customer loyalty
Customer feedback is dispalyed in real-time
Act immediately on negative and positive feedback to increase engagement and build loyalty. Draft a playbook to Include additional rewards and perks for common scenarios.
Encourage professional bahavior
Use app data to measure driver performance
Keep track of each driver's number of deliveries, delays, damage claims, and customer feedback. Benchmark drivers, in-house or outsourced, and enforce policies based on data
Take strategic decisions
All important business metrics in one dashboard
Use standard KPI's to track delivery success rate, delays, capacity utilization, seasonality, time to serve a customer and other metrics or use custom exports to examine in a spreadsheet
Discover more features.
Explore all the features that can help your company optimize routes, decrease delivery costs, and improve customer satisfaction.
Customer Portal
Provide real-time tracking to customers and communicate delivery status updates